A Story About Positive Ways to Turn Complaints Into Solutions, Innovations, and Success Every complaint represents an opportunity to turn something negative into a positive! It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company-EZ Tech-is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees...

Meet Ove. He's a curmudgeon; the kind of man who points at people he dislikes as if they were burglars caught outside his bedroom window. He has staunch principles, strict routines, and a short fuse. People call him 'the bitter neighbour from hell'. But must Ove be bitter just because he doesn't walk around with a smile plastered to his face all the time? Behind the cranky exterior there is a story and a sadness. So when one November morning a chatty...

"Milena Michiko Flašar's Mr Katō Plays Family is an eccentric second-lease-on-life novel for fans of A Man Called Ove and Beautiful World, Where Are You. Mr Katō-a curmudgeon and recent retiree-finds his only solace during his daily walks, where he wonders how his life went wrong and daydreams about getting a dog (which his wife won't allow). During one of these walks, he is approached by a young woman. She calls herself Mie, and invites him to...

Are you an optomist, a pessimist, or a negativist? Your outlook on life has a considerable influence on how you respond to situations, people, and events -- and how others perceive and respond to you. In other words, attitudes have outcomes. This practical book with teach you how to put negative thoughts and behaviors behind you -- whether they're your own or coming from the people around you. You'll learn how to: Pinpoint sources of negativity...